Refund policy

14-Day Return and Refund Policy

At [Living Crystal Vibes, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a straightforward 14-day return and refund policy to ensure your peace of mind.

Eligibility for Returns

  1. Items must be returned within 14 days from the date of delivery.
  2. Products must be in their original condition, unused, and undamaged.
  3. Returns must include all original packaging and accompanying items (if any).

Non-Returnable Items

  • Customized or personalized items.
  • Clearance or final sale items.

How to Initiate a Return

  1. Contact our customer service team at LivingCrystalVibes@gmail.com with your order number and details of the item you wish to return.
  2. Wait for our team to confirm your return request and provide you with the return address.
  3. Securely package the item to avoid damage during transit and include proof of purchase inside the package.

Return Shipping

  • Customers are responsible for the cost of return shipping unless the item arrives damaged or we have shipped an incorrect product.
  • It is recommended to use a trackable shipping service, as we cannot be responsible for lost or undelivered return packages.

Refund Process

  1. Once your return is received and inspected, we will notify you of the status of your refund.
  2. Approved refunds will be processed to your original payment method within 7–10 business days.

Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please contact us immediately with photos and a description of the issue. We will arrange a replacement or provide a full refund, including return shipping costs, if applicable.

Contact Us
If you have any questions about our return and refund policy, please reach out to our team at LivingCrystalVibes@gmail.com . We’re here to help!